Monday, March 1, 2010

How are you measuring progress?

Bad advertising strategies come from bad assumptions. If you look for it, you will see patterns in advertising. Patterns of one industry or business copying another. The assumption is “If that ad campaign worked for them, it will work for us”. That’s like a bald man saying, “Since his hair looks good on him, it will look good on me.” Have you ever seen a man with the “wrong” hair piece? Some would say some hair is better than no hair. I don’t agree. Not, because I am a bald guy, but because we can tell it’s fake and this generation does not appreciate FAKE, they appreciate AUTHENTICITY. We would rather know you are not perfect and real, than you being a POSER.

Another type of assumption:

“Violent crime in America declined each year from 1993 to 2004. Then just about the time the iPod became popular in 2005, violent crime began trending upward.

CONCLUSION: iPods cause violent crime. Or at least that was the conclusion of a 2007 report published by The Urban Institute, a research organization based in Washington. (I swear I’m not making this up.)

Bad advertising strategies stem from just such logic: “Since one event precedes another, the first event must be the cause of the second.” This fallacy of logic is so common it has a Latin name:
Post hoc, ergo, propter hoc, "after this, therefore, because of this," referring to the mistaken belief that temporal succession implies a causal relation.

Most business owners look around, observe their circumstances and then try to make sense of it all. Their thoughts and plans are guided by what they see. But any scientist will tell you correlation and causation are not the same thing.

Don’t tell me what you see. Tell me what you want to see. “What are you trying to make happen? And how will you measure progress?” When I ask these questions, most business owners stammer, stutter and hedge, then change the subject by asking a question of their own.

I usually ignore that question and ask, “How am I supposed to help you make something happen when you can’t tell me what it is?”

Sigh.

“When you don’t know where you’re going, any road will get you there.”
- Cheshire Cat,
Alice in Wonderland

How many of your actions are actually reactions triggered by circumstances? (Please know that I am as guilty of this as the rest of you.) Are we allowing the merely urgent to set aside the truly important?

Do you know what you’re trying to make happen? Can you tell me exactly how you plan to measure progress? The shortest distance from Point A to Point B is always a straight line. The best marketing strategies begin by drawing a straight line from Where We Are Today to Where We’d Like To Be Tomorrow.

You can’t navigate a ship by studying the wind and waves. Fix your gaze on your goal, a non-negotiable, fixed position that can never change. Let that be your lighthouse, your reference point, your North Star.

No stack of dollars can be your lighthouse. Dollars are merely a byproduct. Money fails as a compass because it can be found in every direction. Guiding directives and unifying principles are never merely financial.

Where do you want to be tomorrow?

Now point to your North Star so that I can see it, too.”

---Roy H. Williams, The Wizard of Ads

Soooo….

If dollars are a mere byproduct of you reaching your goals, what are your goals?

Saturday, February 20, 2010

The Business of Relationships PART 3 of 3

My wife gets the monthly newsletter from Robin Sharma. I am going to share this with you over the next three days.

Robin Sharma… helping people in organizations lead without a title.

The Business of Relationships 9 things to have winning relationships art work.

7. Get Naked in Your Conversations

Make your conversations count. Speak with candor. Brave the real issue. Say only that which is helpful: don't use your words to criticize or divide. Anybody can do that. Be radically honest, define reality. Trust is born out of the truth. Sloganeering and masking the truth breeds mistrust and disrespect. Go to the difficult truths and people will go the mile with you.

8. Get Famous for Reliability

Next time a teammate or department is unexpectedly riding the wild rapids, be the person out in the water risking the rapids with them. Become known for acts of reliability.

Every single person needs to take ownership of the organization's results. Everyone needs to take responsibility for what does or does not get accomplished in a day. Anyone can reach success if they consistently do the right things. Reliability, no matter what, is the right thing. Reliability translates into ownership and taking ownership is a way to present yourself as a leader.

9. Turn Everyone Into a Cover Story

Commit to noticing everyone. The young new associate in the elevator on Monday morning, the CFO's assistant, the receptionist, the customers, the interns... Remember everyone's contributions, what's important to her, what he does well, and what makes everyone smile. Everyone is worthy of being the next cover story and leaders show it.



Friday, February 19, 2010

The Business of Relationships PART 2 of 3

My wife gets the monthly newsletter from Robin Sharma. I am going to share this with you over the next three days.

Robin Sharma… helping people in organizations lead without a title.

The Business of Relationships 9 things to have winning relationships art work.

4. Be the Most Positive Person in the Room

Today there is perpetual buzz about the state of the economy, the shock of once-admired organizations collapsing before our eyes and the alarming daily rate of bankruptcy. Yes this is current reality however, focusing relentlessly on negativity is subscribing to failure.

Powerful leaders neutralize the infectious cycle of negativity; they deploy hope where it's seemingly forsaken. Enlisting yourself as the most positive person in the room breaks the binds of negativity. Change the music and people will either stop dancing or start dancing a new step. Either way, it will set a precedence - "negativity is what everybody else is doing - we are the organization that refuses its limitations." Utilize the power of positivity to step up and make today better than yesterday.

5. Go Bigger than Your Paycheck

Just when we thought Apple couldn't wow us anymore they showcased innovation with the iPad, the tablet computer. Amazing. You might not love the design but you have to love how Apple delivers surprise above and beyond. Have the audacity to go bigger than your role. If a colleague is struggling to meet a deadline or lagging in productivity, don't be the first to point out the deficiency, be the first to roll up your sleeves and do whatever it takes to help out. Knock the status quo "it's not my job" to its knees and do more than you are paid for.

6. Be the Perfect Investment

When it comes to your relationships, be a dream investment: low cost with exceptional high return. Prove to be a no gossip, no games, no regrets, no maintenance investment of other people's time and focus. Manage yourself with others at the highest level possible - a.k.a with grace.